It seems staff in o2 stores across the country have been warned formally that if they do not sell the new Apple iPhone 3G properly and follow head office rules then they will be sacked.
Even with Apple claiming that you cannot unlock the phone it seems that o2 think box breakers will be able to accomplish this. O2 staff are not allowed to sell more than one iPhone to a customer and if the phone is being bought with a phone contract it must be activated in store. Previously customers could buy the phone and then take it home and connect via iTunes. This was a big help to the box breakers.
The prepay upgrade scheme is another helpful loophole for the box breakers as staff have access via the in-store intranet to the Pre Pay Customer Management Tool (PCMT) this allows them to reward high spending customers with discounts of up to £100. It is quite easy to search through mobile phone numbers and find one with high usage patterns and use their discount for a friend.
O2 staff are extremely worried about their jobs because they cannot tell the difference between a genuine customer and a box breaker. So what is needed to prevent this? Ideally what should happen is this; if a customer is not prepared to put pen to paper for a contract then networks should not subsidize the price of the iPhone. Simple.
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